Exchange/Refund

• • Request refunds or exchanges within 3 days of delivery and notify us after receiving the product. For assistance, kindly email us at support@vmobile.in

• • If the customer requests cancellation within 24 hours, it is possible unless the product has already been dispatched within that time

• • For reverse pickups, ensure the product is in intact condition in its original packaging, with the invoice/bill included.

• • We prioritize excellent customer service and arrange reverse pickups within 1-2 days. The pickup should be completed in one go. If the pickup is cancelled by you, you will need to either courier the product back to us or pay the charges to re-arrange it.

• • Only hand over products to the pickup person for which you raised a return/exchange request. Any additional products will be sent back to you.

• • Refund amounts will be transferred within 48-72 hours after passing the quality check process at our warehouse.

• • Refunds are provided only through bank account details.

• • For COD orders, the refund amount will be processed after deducting COD charges.

• • For the exchange/replacement process, kindly provide us with order details via email, including an image of the received product along with the bill. After the reverse pickup, we will send your replacement within 3-5 working days.

• • Products purchased during a BUY1 GET1 or SALE promotion are not eligible for exchange or replacement. Products purchased with store credits or those that are themselves replacements are not eligible for exchange or replacement.

• • We only provide assistance between 10:00 AM to 5:00 PM.

• • If an incorrect order is placed, the customer is responsible for shipping the products back to our warehouse or paying a shipping fee of ₹200 for us to deliver the correct product.

• • We ensure all our products are packed well, but if any problems arise, please record a video while unboxing to help us resolve the issue quickly.

• • We pack all products with love and care, but sometimes they may get damaged/defective in transit. In such cases, we dispatch new products within 24 hours to ensure your satisfaction.

• • We are unable to modify/cancel your order if the order is already shipped. However, once you receive the product, you can exchange it within 1 day.

• • If the customer has quality concerns, we will not exchange the case as it is stated on our website that images may differ

NOTE: NO REFUND ELIGIBILITY IN THE FOLLOWING CONDITIONS

• • Self-Placed Wrong Order: If you ordered the wrong model or product, please note that you are responsible for the return shipping.

• • BUY1 GET1 Offer or SALE Items: Purchases made under these promotions are not eligible for return, exchange, or replacement.

• • Damage/Defective/Missing Items: We will promptly ship a new product. While our products undergo several quality control checks, we do not offer refunds for such instances.

• • Cancellations: No cancellations are permitted once the product has been delivered. However, we are happy to offer store credit for your future purchases.

• • Not as Advertised: If you find that the product doesn’t match the advertisement, please understand that we’ve tried our hardest to show it as accurately as possible. Unfortunately, we can’t accept returns in this situation.

• • Products Priced at 499/- or Below: These products are not eligible for return, exchange, or replacement.

     

  • Refund Not Eligible For:

    • Tempered glass, phone skins, camera lens protectors.

    • Products purchased during Sales, Offers, or BOGO promotions.

    • Orders are placed for the wrong model or product by the customer.

    • Complaints like “Not as advertised” without valid evidence.

    • Purchases made through local stores or third-party websites.

    If you receive a damaged or defective product, please email us within 24 hours of delivery at support@vmobile.in with photos and your order details.

Need help?

        Contact us at {support@vmobile.in} for questions related to refunds or exchanges.

Customer Support & Feedback

          We’ve received an overwhelming amount of love from our customers, and we deeply appreciate it.

          If you ever have a less-than-perfect experience with us, we truly want to know.
          Please share your feedback while requesting a refund or exchange — your suggestions help us improve and serve you better every time.

support@vmobile.in
https://vmobile.in/

         We’re committed to ensuring your experience with VMobile Cases remains smooth, transparent, and satisfying.